Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@jaysfurniture.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Returns & Refunds

We accept returns within 30 days of delivery.

Items must be unused, in original packaging, and in the same condition received.

Because many of our products ship directly from warehouse partners, customers are responsible for return shipping unless the item arrives damaged or defective.

If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can help resolve the issue.

To request a return, please contact us at sales@shopjaysfurniture.store